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What itchen equipment should I expect to find in the villas/apartments?
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All necessary kitchen utensils standard equipment. Naturally this
standard is based on the Italian culinary traditions, therefore typical
American appliances such as toasters, microwave ovens washers and
dishwashers and clothes dryers are usually not present; if so, they
are indicated in the property description.
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there a television - air conditioning etc?
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Accessories such as, TV, clothes washer, dishwasher, VCR, CD player,
telephone, air conditioning and central heating are stated in the
property description.
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Is linen provided?
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All the properties supply both bed and bath linen (with weekly change).
The cost is included the rental price. Towels for swimming are not
provided.
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Does the person responsible speak English?
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Most of our staff speak fluent English, basic French and German, and
we assist you during the check in and check out and we will give assistance
for any necessity or emergency throughout the period of your stay.
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Are there any additional costs once we arrive there?
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Refundable damage deposit as stated in the individual description
of the property is required on arrival.
All our rates are fully inclusive of weekly rental, final cleaning
and utilities.
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How is the damage deposit paid?
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In cash, in Italian lire, (without which access will be denied).
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When will the damage deposit be refunded?
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It will be refunded on your departure minus any costs for damages
caused by your party and minus.
Costs to pay on location (if any) as stated in the property description.
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Can we arrive outside the stated times?
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Access to the property can only be granted at the stated times. If
you are not able to arrive within the times stated then we must be
notified before confirming the booking and where possible we will
make the necessary arrangements. If you are delayed at all please
phone the person responsible (you will receive the mobile phone) or
our office tel 089 873 344, immediately on your arrival in Italy.
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What time must we leave the property?
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By 9.30 on the day of departure - If you intend vacating the property
very early it is important that you notify the person responsible
on your arrival.
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What services are available?
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In all properties a standard final cleaning service is included in
the rental rates. Additional services (at extra cost) are available
in most locations on request - cook - cleaner.
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What if something breaks or needs repairing during our stay?
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Contact the person responsible for the property as indicated on your
reservation. You will always have a contact number for an English
speaking person who can help you.
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Is it possible to extend our stay?
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Sometimes it is possible; please contact our office or your representative.
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Is there a telephone in all properties?
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No. Where there is a telephone in the property it will be indicated
in the property description
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What should we do if we have a complaint?
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If you feel that the property you rented is not prepared to your satisfaction,
(for example if it is not cleaned properly, or some appliances do
not work) you should contact your agency immediately so that the problem
can be rectified. It will be too late to let us know on your return.
If you feel that you are having communication problems with the person
responsible, you are welcome to contact us and we will mediate on
your behalf in an effort to resolve the problem.
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Is renting a car a necessity?
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Car rental on the Amalfi cast is not necessary because there is a
good public transportation (bus hydrofoil and boats). In some areas
however, it is possible to do without a car completely, such as in
town centres.
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Is there parking space at the Villa/apartment?
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Where parking space is available it will be indicated on the individual
property description.
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